Ordering

• Online payments will be requested through Paypal. When a payment has been taken you will receive a confirmation email. If you prefer to pay by other means, please get in touch and we can process your order to suit you. ​
• Recycling is important to us, so the outer packaging may have been used before. Inside, your order will be packaged in new eco-packaging, with tissue or a natural woolen insert.
• Items will be posted with insurance to cover the value of your purchase.

Commissions

• We are happy to work with you to create bespoke pieces and can meet with you by appointment or arrange these via email. If you have an item which you wish to have repurposed, do get in touch to discuss.

Returns

• We hope that you will be delighted with your Jo Pond online purchase. If for any reason you are not entirely satisfied, we are happy to offer an exchange, or a credit note, within 30 days of purchase.
• Jo Pond's items embrace and celebrate their imperfections, however if you feel there is a manufacturing fault please get in touch to return the item, so it may be inspected and reviewed.
• Alternatively, we will refund a purchase made through this website if it is returned to us unworn, in as-sold condition, and in its original packaging, within 14 working days of your receipt of the order.
• Unfortunately commissioned purchases cannot be refunded or exchanged, unless they are faulty.

Caring for your jewellery

• Jo Pond jewellery and objects often incorporate materials which are found, used, broken or even rusty, this selection is very deliberate, as it provides the aesthetic and narrative which epitomises Jo's creations. Some changes to these materials over time is to be expected, this will undoubtedly enhance the objects. 
• Steel and tin are ferrous materials, so in certain conditions these may rust. Please keep your pieces dry and away from damp conditions.
• Vellum is a natural material, prone to some shrinkage over time. Please keep vellum items dry and away from strong direct heat sources, such as lightbulbs or radiators.
• Some fragile materials such as paper may become dirty with wear and handling. If they are used with care, these marks of use will show the history of these objects whilst in your possession, adding the beauty of use, like a well-thumbed book or an old folded love letter.
• We want to ensure our customers are happy. If you experience any issue with your purchase, please do get in touch.

Copyright

• Design Rights and Copyrights remain the sole property of Jo Pond.

Prices

• Prices are correct at the time of publication.
• Jo Pond reserves the right to review their prices at any time.